Buyer FAQ
These answers help importers, online sellers, project buyers, and private-label teams decide what to send before asking for product options, samples, or quote review.
Quote Requests
What buyers should send before Aglaia can review product options, samples, and quote details.
Send the product category or SKU, quantity range, target market, finish preference, dimensions if available, reference images or links, packaging needs, certification or document needs, and whether you need samples. If some details are missing, send what you have and we can ask focused follow-up questions.
A photo or link is a useful starting point, but it is not enough for a responsible quote. We still need to review size, finish, material, quantity, target market, packaging, and any changes you want before price or lead time can be discussed.
Timing depends on how complete the request is and whether supplier review is needed. Clear product details, quantity, finish, and packaging notes usually make the review faster. Complex custom or project requests may need more questions first.
Not yet. MOQ, price, and lead time can change by product, finish, quantity, packaging, and market requirements. We review those details before treating them as confirmed.
Products, Quote List, And Purchase Links
How product browsing, quote lists, and future purchase links work together.
Lighting often needs confirmation before payment: specifications, dimensions, finish, packaging, lead time, destination market, and supplier readiness can affect the order. Some products may later have purchase links, but V1.1 keeps enquiry and quote review clear first.
Add to quote is an inquiry basket, not a cart. It helps you collect products you want reviewed. We then check product availability, specification details, supplier fit, lead time, packaging, customization, and shipping requirements before replying.
Use the quote request when you need bulk quantity, private-label packaging, custom finish, market-specific plug or voltage discussion, sample planning, hotel or project supply, or any change from the listed product.
The same lighting product can change by finish, material, carton protection, quantity, target market, sample status, and supplier response. Reviewing these details first avoids treating an uncertain product option like a confirmed order.
You can ask about table lamps, wall lights, pendant lights, floor lamps, chandeliers, hotel bedside lamps, and related decorative lighting. The website shows starting categories; more product options can be discussed after we know your buyer type and target market.
Yes. Start with one product family or a small group of categories. We can discuss product options, photos, finish options, packaging, and what details your product page may need before you list the items.
Product Selection
How buyers can narrow product categories, styles, colours, and materials before asking for a quote.
Start from the room, selling channel, and order type. Table lamps are often easier for online selling and private-label tests. Wall lights and chandeliers need more installation and project details. Pendant lights and floor lamps need closer attention to size, shade, cable, stability, and packaging.
Yes. Share your buyer type, target market, quantity range, style preference, and whether the product is for online retail, wholesale distribution, private label, or a hotel project. We can then discuss which category is easier to quote, sample, photograph, and pack.
Yes. Style is a useful starting point, but it should be connected to product category, finish, size, shade material, room use, and target customer. A style name alone is usually not enough for a quote.
Yes. Brass, black, chrome, white, wood-tone, ceramic, glass, and fabric-shade directions can be discussed. For important orders, finish tone should be reviewed with sample photos or samples before treating it as final.
Custom, ODM, And Private Label
How to discuss modified designs, packaging, and private-label product lines without making risky assumptions.
Many changes can be discussed, including finish preference, shade type, dimensions, plug or voltage requirements, packaging, and label needs. Feasibility depends on product structure, quantity, supplier review, and target market requirements.
Yes, but use it to explain style, scale, finish, and room context. Please tell us what should change, such as silhouette, size, finish, shade, material, or mounting method.
Private-label packaging can be discussed for suitable products and quantities. Share your brand needs, packaging style, label requirements, target market, and whether you need product photos or carton information.
Custom tooling may make sense when the quantity and product plan justify development cost and time. For early-stage product lines, it is often better to begin with modified existing designs before discussing tooling.
Online Selling And Product Pages
Questions for buyers preparing single-product pages, marketplace listings, and future purchase links.
Useful details include overall size, shade size, base size, material, finish, cord length, switch position, plug market, package size, product photos, and any care or installation notes that affect customer expectations.
We can help organize product names, category tags, finish notes, photo needs, packaging questions, and quote details. Final product promises should still match confirmed supplier information and your selling terms.
A purchase link is only suitable when product details, price, stock or availability, shipping, returns, and payment terms are clear. Many lighting products still need quote review when quantity, packaging, market requirements, or custom changes are involved.
Start with a clean full-product view, then add scale, finish close-up, shade detail, base, cord, switch, plug, packaging, and any fragile parts. Photos should make the product clearer without hiding practical details.
Samples, Projects, And Market Requirements
Questions for hotel buyers, project buyers, importers, and teams preparing sample review.
For most bulk, project, private-label, or custom orders, sample review is useful. It helps check finish, shade, dimensions, wiring direction, packaging, photos, and buyer expectations before moving to a larger order.
Send room type, quantity, product category, dimensions, finish preference, installation notes, timeline, and any schedule or reference images. For hotel rooms, wall light placement, bedside needs, and plug or switch details are especially helpful.
Certification and document needs must be reviewed for the specific product and target market. Share your market requirements early so we know what needs to be checked before a quote or order decision.
Email Charles@aglaialighting.com.au or call +86 136 5220 0630. English and Chinese communication are available. For product requests, the quote form is usually the clearest starting point.
Shipping, Payment, And Order Review
What buyers should understand before treating a quote, purchase link, or sample order as final.
Shipping details depend on the product, carton size, quantity, destination, and order type. Share your delivery market and preferred shipping arrangement so the right questions can be reviewed before order confirmation.
Product payment links may be added only when the product and selling terms are ready. They are separate from quote requests for bulk, project, custom, or private-label orders.
Product availability, finish, packaging, and supplier details can change before confirmation. Important details should be reviewed in writing before payment, sample approval, or bulk order decisions.
No. Exact price, MOQ, and lead time should be reviewed against product details, quantity, finish, packaging, market requirements, sample status, and supplier response before they are treated as confirmed.
Files, Images, And References
How to send photos, product links, drawings, and brand materials in a useful and safer way.
You can send product photos, links, sketches, dimension notes, packaging examples, carton mark requirements, brand labels, room schedules, or simple drawings. The more practical the files are, the easier it is to ask focused follow-up questions.
Use reference images to explain style, size, mood, material, or function. Also explain what should change, such as silhouette, finish, shade, dimensions, mounting, or packaging. Do not use a reference image as the only instruction.
Yes. A room schedule, fixture count, finish note, and sample-room timing can help separate guestrooms, corridors, public areas, and feature lighting into clearer quote requests.
Send the basic packaging direction early if private label matters. Logo placement, carton marks, inserts, labels, barcode needs, and language requirements can affect product selection and quote review.
Ready to send details?
Quote list